Refund policy

Returns & Refunds Policy

Wa-So Jewellery
Operated by Petals of 85 Ltd

Last updated: 13 October 2026

At Wa-So Jewellery, we want every piece to bring joy and confidence. Our jewellery is carefully inspected and thoughtfully packaged before dispatch.

We understand that sometimes a purchase may not be quite right. This policy explains how returns, cancellations and refunds work.

1. Returns & Cancellations

For eligible online purchases, customers in the United Kingdom and European Union generally have the right to cancel their order within 14 days of receiving their jewellery, without giving a reason.

If you wish to cancel before your order has been dispatched, please contact us as soon as possible at sales@wasojewellery.co.uk and we will do our best to stop the order before it ships.

Once dispatched, to exercise your statutory cancellation right, please email sales@wasojewellery.co.uk with your order number and a clear statement that you wish to cancel.

Once you have notified us, you must send the jewellery back within a further 14 days.

Other international customers may have additional rights under applicable local consumer laws.

2. Return Conditions & Original Packaging

We kindly request that all returned jewellery:

Be handled with care and not worn beyond what is reasonably necessary for inspection.
Include all original jewellery components and accessories.
Be returned in its original Wa-So Jewellery presentation box and protective packaging.
Be securely packed to prevent damage during transit.

Original packaging is an important part of our presentation, and we ask customers to retain it until they are certain they wish to keep their purchase.

However, where statutory cancellation rights apply, the absence of original packaging alone will not invalidate an eligible return.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may make a lawful deduction for any resulting reduction in value.

3. Earrings

For hygiene reasons, we kindly ask customers not to wear earrings before deciding whether to keep them.

Earrings are subject to applicable statutory cancellation rights.

If earrings have been worn or excessively handled, any resulting reduction in value may be reflected in the refund where permitted by law.

This does not affect your rights concerning faulty or incorrectly described earrings.

4. How to Start a Return

To arrange a return:

Email sales@wasojewellery.co.uk with your order number.
We will provide the appropriate return address and packaging instructions.
Package your jewellery securely, using its original presentation box and protective materials wherever available.
Send the parcel using a tracked and appropriately insured delivery service.
Keep proof of postage and tracking information.

We recommend Royal Mail Special Delivery or another suitable insured service for valuable jewellery.

You do not need our approval to exercise a valid statutory cancellation right, although we ask that you contact us for the correct return address.

5. Return Shipping Costs

Change-of-mind returns

Customers are responsible for return postage costs, where permitted by applicable law.

Faulty, damaged or incorrect items

Where goods do not meet applicable statutory requirements, we will cover reasonable return postage costs in accordance with your legal rights.

6. Refunds

For valid statutory cancellations, refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier.

Eligible refunds include the purchase price, subject to any lawful deductions, and the original standard delivery charge where required by law.

Any additional amount paid for express or premium delivery beyond the least expensive standard delivery option is not normally refundable.

Refunds will be made to the original payment method unless you expressly agree otherwise.

Your bank or payment provider may require additional processing time.

7. Damaged, Faulty or Incorrect Items

Please inspect your jewellery upon delivery.

If your item arrives damaged, is faulty or is not as described, contact sales@wasojewellery.co.uk as soon as possible.

Please provide your order number, a description of the issue and photographs where available.

Under the UK Consumer Rights Act 2015, customers may have rights including:

A short-term right to reject qualifying faulty goods within 30 days.
Repair or replacement rights after that period.
A price reduction or refund in circumstances specified by law.

Additional statutory consumer rights may apply, including those provided under EU consumer protection laws.

These rights are not limited by this policy.

8. Exchanges

Our jewellery collections are available in carefully selected quantities, and direct exchanges cannot always be guaranteed.

If you would like a different design, please contact us to discuss availability.

Alternatively, you may return an eligible item in accordance with this policy and place a new order.

Statutory rights concerning faulty or incorrectly supplied products remain unaffected.

9. International Returns

International customers should contact us for appropriate return instructions.

For change-of-mind returns, customers are generally responsible for return postage where permitted by applicable law.

Import duties, taxes and customs clearance charges may be subject to separate refund procedures in the destination country.

We recommend contacting your local customs authority or delivery provider for information about reclaiming eligible charges.

Nothing in this policy limits mandatory consumer protection rights applicable in your country.

10. Contact Us

For returns, refunds, exchanges or assistance, please contact: